Arbitration Center

Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them resolve or guide some conflict. The Online Dispute Resolution website is an official site managed by the European Commission dedicated to helping consumers and traders resolve their disputes outside the courts:
https://webgate.ec.europa.eu

Clients defined as consumers by Law 144/2015 and who have entered into purchase and sale and/or service contracts have the right to resort to official entities that help them resolve any conflict arising from such contracts, without prejudice to resorting to the Judicial Courts. The updated list of Alternative Dispute Resolution entities available under article 17 of Law no. 144/2015, of September 8, is listed on the Consumer Portal, accessible through the website: www.consumidor.gov.pt. For more information, you may also consult Law 144/2015. We also inform you that, to resolve disputes originating from online purchases, you may use a resolution system called the “ODR Platform - Online Dispute Resolution / RLL”, created by the EU.

In any case, you may contact one of the centers listed below:

Entities for Alternative Dispute Resolution

CNIACC – National Center for Consumer Conflict Information and Arbitration
https://www.cniacc.pt/pt

CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts of Algarve
https://www.consumidoronline.pt/pt/

Consumer Conflict Arbitration Center of the Coimbra District
http://www.centrodearbitragemdecoimbra.com

Consumer Conflict Arbitration Center of Lisbon
http://www.centroarbitragemlisboa.pt

Consumer Information and Arbitration Center of Porto
http://www.cicap.pt/

CIAB - Consumer Conflict Arbitration Court of Viana do Castelo
https://www.ciab.pt/pt/
ciab.viana@cm-viana-castelo.pt

Arbitration Center

How to access the Arbitration Center Dispute resolution procedures Consumer rights

How to access the Arbitration Center

Dispute resolution procedures

Consumer rights